Implementing a better response to victims’ needs

Handbook accomplished in the framework of the project « Restorative justice, Urban Security and Social Inclusion : a new European approach » JUST/2010/JPEN/1601. Financed by CRIMINAL JUSTICE Programme EU 2008-2010, Nationaal Instituut voor Criminalistiek en Criminologie/Institut National de Criminalistique et de Criminologie, Direction Opérationnelle de Criminologie/Operationele Directie Criminologie, Bruxelles/Brussel, 2012, 103 p.